Terms & Conditions

General conditions

Some of the photos on the Peninsula Ltd. Internet shop are only illustrative.

 

Terms of purchase

The supplier of goods ordered is the website shop.peninsula.hr property Peninsula Ltd. in Orebic.

Buyer is any person who orders at least one product, fills in required information and sends it to the Peninsula Ltd. All prices are in Croatian national currency, Croatian kuna (HRK), including VAT.

 

Ordering goods

The goods are ordered electronically. By clicking the Add button, the selected product is stored in the consumer basket. Goods are considered ordered when the customer passes the entire order process.

Peninsula Ltd. undertakes to deliver all the products ordered which in time of delivery has in stock. If Peninsula Ltd. is not able to deliver any of the ordered products, it will contact the buyer of the goods by phone or e-mail regarding the replacement of product or cancellation of ordered products. All other ordered products will be supplied.

 

Shipping of goods

Shipping of goods is 48 hours after recieving the order if the goods are in stock, delivery time is 7 working days. Products will be packaged so that the usual manipulation in transport does not damage the goods. The buyer is obliged in retrieving the product to check for any damage and immediately notifying the delivery worker who provided goods or to reject to take the package that has visible external damage.

The merchandise is insured against loss in delivery. The buyer is obliged in retrieving the goods to sign the dispatch sheet which the delivery service takes it as a confirmation of the takeover.

Checking the validity of the order depends on the customer, and subsequent complaints will not be accepted.

 

Payment of goods

Buyer agrees to pay the ordered products Peninsula Ltd. one of the following methods of payment:

  • Cash on delivery
  • Credit cards (American Express, MasterCard, Diners Club®)
  • Payment via bank transfer / advance

    

 

Declaration of security

T-Com Pay Way applies the most modern standards of data protection - Secure Socket Layer (SSL) protocol with 128-bit encryption and MD5 algorithm. ISO 8583 protocol ensures that data exchange between T-Com System and the authorization centers of credit card companies is done in a private network that is protected from unauthorized access by double-layer firewall.

 

 

3d secure operating instructions for safe internet shopping

http://www.erstecardclub.hr/Press/Vijesti/Vijest/22-tra-2013/3D-SecureCode-usluga-za-sigurnu-internetsku-kupnju.html?bmlcNDU%3d

 

Conversion declaration

All payments will be effected in Croatian currency. The amount that will be charged by your credit card is obtained through the conversion rates from Euro to Croatian kuna according to the current  exchange rate of the Croatian National Bank. When charging your credit card the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion, there is a possibility of a slight difference from the original price stated on our website.

 

Delivery of goods

Prices of delivery within Croatia.

ORDERS up to 599,00kn or up to 6 BOTTLES – 35,00kn DELIVERY incl. VAT (ALL OF CROATIA)

ORDERS above 600,00kn or MORE or 6 BOTTLES – FREE DELIVERY (ALL OF CROATIA)

 

Return of goods

In the case of returning the goods the buyer is obliged to instruct legitimate complaint to Peninsula Ltd. by email, telephone or in writing.

The buyer has the right to return the goods in the following cases:

  • delivery of goods which expired
  • delivery of goods, which has an error or damage which did not result in transport


On receiving the goods checking the validity of the order depends on the buyer. Please compare the received items from the invoice, if something is missing mention it to your deliverer because late claims will not be considered.

In case of inability to deliver other goods, Peninsula Ltd. will reimburse the buyer his cost of returning the goods and the price of goods that is no longer able to deliver.

Peninsula Ltd. undertakes to protect the privacy of all our customers. All employees and business partners are responsible for respecting the policy.

 

Changes

Peninsula Ltd. reserves the right to modify these terms and conditions.

 

Registration

To register on the Peninsula Ltd. Internet shop, you must be at least 18 years. Buyer is responsible for the accuracy and completeness of the information upon registration.

 

Availability of Peninsula Ltd. stores

Although Peninsula Ltd. strives to give you the best possible service, Peninsula Ltd.  can not guarantee that the service of Peninsula Ltd. will suit your needs.

Peninsula Ltd. also can not guarantee that the service will be error-free. If an error occurs, please report them to our Contact Centre or e-mail peninsula@peninsula.hr to eliminate it as quickly as possible. Access to the Peninsula Ltd. Internet store can sometimes be unavailable due to development, maintenance or new content.

 

The final bill may vary

  • If we have to replace a particular item then the prices vary because of the price of the item to the day when we process your order. Customers will be timely informed.
  • Products on sale - if your order has items that are currently on sale there is a possibility of price variation for products on sale if the date of the order is after the date of completion of the action.

 

For further information please contact our sales advisors.

Opening hours: Monday-Friday: 10-18 h

Phone: 020 742 503

Mobile: 098 285 824, 091 261 1188

Email: peninsula@peninsula.hr